Payment

Duygu Ay Collection accepts the following forms of payment for all online purchases:

The transaction will be charged to your credit card as soon as the order is confirmed.

International orders are GST (Goods and Services Tax) exempt. Delivery costs are added to the price of the Products and are indicated separately on the order form. Delivery costs are waived when free shipping is promoted on the Website.

Order/payment has been declined

Please check with your credit card provider as there can be a number of reasons for this eg credit card not authorized for international transactions.

PAYMENT BY GIFT CARD/PROMOTION CODE

Simply go to "shopping bag" and enter your Gift Card code/promotion code in the designated field. If the order amount exceeds the balance on your Gift Card or the amount from the promotion, please select the payment method with which you wish to cover the remaining amount. If the balance on your Gift Card or the amount from the promotion exceeds the order amount, you may use the same code for your next purchase. The amount remaining will be available until your credit balance has been used up completely.

DELIVERY

How long will it take to get my order? How long will it take to get my order?

We are a small business so please allow 1-2 days for our team to process and dispatch your order, and an additional 3-5 days if you have requested custom embroidery. If you require urgent delivery, do not hesitate to contact us and we will do our very best to arrange for you.

Can I return my Order? Can I return my Order?

We accept order returns provided the item is in its original condition, unworn, unwashed with tags attached.

Refunds or exchanges will only be offered if the items are returned within 14 days of the customer receiving the order.

Do you ship overseas? Do you ship overseas?

Yes, all international orders will be sent via our shipping partners DHL & UPS.

PRODUCTS & STOCK

Can you give me more information about your products? Can you give me more information about your products?

We try to give you as much useful info as we can about all our products, including:

A detailed description
Lots of pictures
How the sizing works
How to care for your item

On each product page just below the images where you can find details on the material and any sizing information.

There is a link to our size guide on each product page. You can find the measurements for each size.

Will you be getting more stock? Will you be getting more stock?

Open notify me on the product page and leave your email. When the product is back in stock, you will receive a notification email that the product is available again.

How to care & wash corsets? How to care & wash corsets?

All corsets should be only dry cleaned.

ORDER ISSUES

Can I cancel my order after I've placed it? Can I cancel my order after I've placed it?

There is a time limit, 15 minutes after completing your order.

I’ve cancelled my order – when will I receive my refund? I’ve cancelled my order – when will I receive my refund?

It can take up to 10 working days depending on your bank/ credit card company. This is out of our control and we are not able to speed up this process.

I'm missing an item from my order, what do I do? I'm missing an item from my order, what do I do?

We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.
The item you ordered may have been out of stock.

You can also directly contact our Customer Care Team and they will help you.

DUYGU AY MAISON DE COUTURE

Baltalimani mah. Hisar Caddesi no 14, Istanbul, Turkey

by appointment only

Mon - Fri, 10am - 6pm
Saturdays, 10am - 6pm

Directions